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Healthcare Quality Week

We are committed to providing quality healthcare, close to home. The Madison Regional Health System Quality Department uses the six domains of healthcare quality from the Institute of Medicine (IOM) as the guiding principles for providing high-quality healthcare. • Safe: Avoiding harm to patients from the care that is intended to help them. • Effective: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and misuse, respectively). • Patient-centered: Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions. • Timely: Reducing waits and sometimes harmful delays for both those who receive and those who give care. • Efficient: Avoiding waste, including waste of equipment, supplies, ideas, and energy. • Equitable: Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. Kathy Hansen (pictured right), Director of Quality, Safety, Education & Preparedness, affirmed that, “We strive to do the right thing, the first time and every time, to ensure the best possible outcome for our patients.” Also pictured (left) is Amber Oines, Quality Nurse Specialist.

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